are999 Frequently Asked
Questions

You must be 18 years of age or older to create an account and play on are999. This is a firm requirement with no exceptions. Age may be verified during withdrawal processing or account review.

No. are999 allows one active account per person. Multiple accounts from the same individual are identified during verification and result in all accounts being permanently closed. If you have lost access to your existing account, use the recovery options or contact support rather than opening a new one.

Use the "Forgot password" option on the Login page. Enter your registered mobile number or email and you will receive an OTP or a password reset link. If your registered mobile number is no longer active, contact the are999 support team via live chat — they can verify your identity and assist with account recovery.

Usernames on are999 are set at registration and cannot be changed afterwards. This is why it is worth taking a moment to choose something you are comfortable with during the sign-up process. Your mobile number and email address can be updated through account settings or by contacting support.

JazzCash and Easypaisa deposits typically reflect in your are999 wallet within a few minutes of completing the transaction. Raast and bank transfers may take a little longer depending on the bank's processing time, but most arrive within 15–30 minutes. If a deposit has not arrived after 30 minutes, contact support with your transaction reference number.

Yes. Minimum deposit amounts vary by payment method and may be updated from time to time. The current minimums for each payment option are displayed on the Deposit page inside your account after login. are999 aims to keep entry-level deposits accessible so players across Pakistan can participate without a large upfront commitment.

No. Deposits must be made from a payment account registered in your own name. Using another person's JazzCash or Easypaisa account creates a name mismatch that blocks withdrawal processing. are999 verifies that the payment account used for deposits matches the account holder's identity before releasing withdrawals.

Yes. are999 offers deposit limit tools as part of its responsible gaming features. You can request a daily, weekly or monthly PKR deposit cap through the support team. Once set, the platform will block further deposits once the limit is reached for that period. This is a useful tool for players who want to keep their gaming within a set budget.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours during business hours. Bank transfer withdrawals may take one to two business days depending on the receiving bank's processing. If your withdrawal has been pending for longer than expected, contact the support team with your withdrawal reference number for an update.

Common reasons for a withdrawal being declined include: the payment account name does not match the are999 account holder name; active bonus wagering requirements have not been met; the requested amount is below the minimum withdrawal threshold; or the account has a pending verification step. Support will provide a specific reason when notifying you of a rejected withdrawal.

Minimum and maximum withdrawal amounts are shown in the Withdrawal section of your account after login. These can vary by payment method. For large withdrawal amounts that exceed standard daily limits, contact the support team in advance — they can advise on the process for processing higher amounts.

Yes. All games on are999 — casino tables, slot games and fish games — use certified random number generation. There is no pattern to outcomes and no guaranteed winning strategy. The house edge varies by game type and is a standard feature of how these games work globally. are999 does not manipulate outcomes in any way beyond the standard game mathematics.

Yes. All games are fully playable on mobile through the are999 app or the browser version of the site. The app — available from the Download page — is optimised for mobile screens and offers the same complete game library as the desktop version. Most Pakistan players use the app as their primary way to access are999.

Fish games are multiplayer arcade-style shooting games where players control a cannon and shoot at fish and sea creatures that move across the screen. Each creature has a different PKR prize value. You spend PKR credits per shot and earn based on what you catch. are999 has several fish game titles with varying difficulty levels, cannon types and prize structures. Visit the Fish Games page for a full overview.

A wagering requirement means you need to play through the bonus amount a certain number of times before it can be withdrawn as real PKR. For example, a 5x wagering requirement on a PKR 500 bonus means you need to place at least PKR 2,500 in bets before the bonus converts to withdrawable funds. The specific requirement for each bonus is always stated in the bonus terms before you accept it.

Requesting a withdrawal while a bonus is active and its wagering requirements are not yet met will typically forfeit the bonus. The bonus balance is removed and only your real PKR balance is available for withdrawal. If you are unsure whether to keep a bonus or withdraw, check your current wagering progress in the account dashboard or ask support before making a decision.

No. Your are999 account works across all platforms — website and app. Log in with the same username or mobile number and password on the app as you do on the website. Your PKR balance, bonus status, game history and account settings are all synchronised in real time between the browser and app versions.

Download the APK file from the Download page. Before installing, go to your Android phone's Settings, open Security or Privacy settings and enable "Install from unknown sources" or "Allow installs from this source." Then open the downloaded APK file and follow the on-screen steps to install. The are999 app icon will appear on your home screen once installed.

are999 offers several responsible gaming tools:

• Deposit limits (daily, weekly, monthly) to cap how much PKR you can deposit in a given period.
• Cooling-off periods — temporary account restrictions from 24 hours up to several weeks where deposits and game access are blocked.
• Self-exclusion — a longer-term or permanent closure of your account if you feel gaming has become a problem.

All these tools are available by contacting the support team via live chat. More detail is available on the Responsible Gaming page.

Contact the are999 support team immediately via live chat. They can place an immediate hold on your account, review recent login activity and assist with securing your account and changing your credentials. Change your password as soon as you regain access, and ensure your registered mobile number is active and in your possession only.

The are999 support team is available 24/7 through the live chat function inside the platform — accessible after logging in to your account. Live chat is the fastest way to get a response. For general enquiries you can also reach the team by email at [email protected]. Response times via live chat are typically within a few minutes.